Kalang Radio App Privacy Policy

Introduction

Kalang Advertising Limited, referred to in this Privacy Policy as “KAL,” “we,” “us,” or “our,” operates the Kalang Radio App – FM100 & HOT97FM.

This Privacy Policy explains how the Kalang Radio App accesses, collects, uses, stores, protects and shares information when you use the app and its listener-engagement features.

This policy applies to the Android application identified by the package name com.kalang.radio.

Information the app may collect

The information collected depends on the features you choose to use. Ordinary live-radio listening does not require an app account.

2.1 Information you voluntarily provide

When you participate in listener-engagement features, you may provide:

• Your name, phone number or email address.
• Feedback, comments and song requests.
• Shoutout messages and sender or recipient details.
• Promotion, competition or campaign entries and answers.
• Information included in enquiries submitted to KAL.

Providing this information is optional unless it is needed to process a specific request, promotion or competition entry.

2.2 Voice recordings and microphone access

The app includes an optional audio-shoutout feature. When you choose to use it, the app requests microphone permission, records only after you start the recording process, and allows you to preview the audio before submission.

Submitted recordings may be transmitted to KAL for review, moderation, broadcast consideration or related listener-engagement purposes. The app does not use the microphone continuously or record audio in the background for advertising or surveillance.

You may deny or withdraw microphone permission through Android settings. Radio listening and other unrelated functions remain available without microphone access.

2.3 Device and application information

To operate the app, deliver notifications, diagnose compatibility issues and support listener-engagement features, we may process:

The current app does not collect IMEI numbers, SIM serial numbers, contact lists, call logs, text messages or precise device location.

2.4 Alarm and reminder information

The radio-alarm feature stores information locally on your device, including the alarm label, station, scheduled time and enabled status. This information is used to schedule radio alarms and reminders.

Alarm records and installation-specific state are excluded from Android cloud backup and device-to-device transfer because restoring them to another installation could create stale or incorrect alarms.

2.5 Notification information

The app may receive a notification title, message, station, promotion or campaign reference, internal destination, approved KAL website link, and delivery or registration status.

Notification links are restricted to approved internal destinations or approved secure KAL website addresses. Unsafe, malformed, cleartext HTTP or unapproved external links are rejected.

How we use information

We may use information collected through the app to:

• Provide FM100 and HOT97FM radio streaming.
• Process song requests, feedback and listener messages.
• Receive, review and moderate audio shoutouts.
• Consider approved shoutouts for broadcast.
• Administer promotions, competitions and campaigns.
• Contact winners or participants where necessary.
• Send station news, programme information, promotions and service notifications.
• Register the app installation for push notifications.
• Maintain notification topics selected by the listener.
• Schedule and manage radio alarms on the device.
• Diagnose technical problems and improve service reliability.
• Prevent misuse, duplicate submissions, fraud or security incidents.
• Respond to privacy, support or information requests.
• Meet legal, regulatory, contractual or record-keeping obligations.

We do not use personal or sensitive information submitted through the app for unrelated personalised advertising.

Android permissions

Notifications

Notification permission allows the app to send station updates, promotions, campaign information and radio-alarm alerts. You may deny this permission and continue using radio playback and other available features.

Microphone

Microphone permission is requested only when you choose to create an audio shoutout.

Exact alarms

Exact-alarm access may be requested for alarms intended to start close to a selected time. When exact access is unavailable, the app may use flexible timing and the alarm may be delayed.

Full-screen alarm alerts

Full-screen access may allow an alarm to display prominently. When it is unavailable, the app uses a standard high-priority notification where notifications are permitted.

Foreground service and wake lock

These capabilities support radio playback and time-sensitive alarm operation while the relevant feature is active.

Sharing of information

Authorised KAL personnel

Authorised radio, promotions, moderation, technical or administrative personnel may access information needed to review submissions, administer campaigns, operate the app or provide support.

Service providers

We may use service providers for cloud hosting, databases, push notifications, app distribution, security, maintenance and technical support. Firebase Cloud Messaging and Google Play services may process notification tokens and technical delivery information to provide notification and app-distribution services.

Service providers may process information only for the services they provide to us, subject to applicable agreements and safeguards.

Legal and safety requirements

We may disclose information where reasonably necessary to comply with law, respond to a valid legal request, protect users or the public, investigate misuse or security incidents, or establish and defend legal claims.

Business restructuring

Information may be transferred as part of a merger, acquisition, restructuring or transfer of KAL’s business or digital services, subject to appropriate notice and safeguards.

Sale and advertising

KAL does not sell personal or sensitive information collected through the Kalang Radio App.

The current app does not use personal information submitted through listener-engagement features for personalised advertising and does not currently include a third-party advertising or behavioural analytics SDK.

Data storage and international processing

Information may be stored or processed using infrastructure located in Papua New Guinea, Australia or other locations where approved service providers operate.

Where information is processed outside Papua New Guinea, we take reasonable steps to ensure that it remains protected and is used only for the purposes described in this policy.

Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected. Retention may depend on the nature of the submission, campaign duration, broadcast decisions, technical and security needs, complaints, legal obligations and record-keeping requirements.

• Audio shoutouts: retained for moderation, broadcast consideration, administration or dispute resolution and deleted or de-identified when no longer reasonably required.
• Promotion and competition entries: retained for administration, winner verification, reporting and any required audit or dispute period.
• Feedback and song requests: retained for response, programming and service-improvement purposes.
• Notification tokens and installation identifiers: retained while required to deliver notifications or maintain an active app registration, and replaced, deactivated or removed when no longer needed.
• Alarm records and local preferences: normally remain on the device until deleted, reset or the app is uninstalled. They are excluded from Android backup and transfer.
• Technical and security records: retained for a limited period necessary to operate, secure and troubleshoot the service.

Information may be retained longer where required by law, fraud prevention, legal claims or legitimate record keeping. Content already broadcast or publicly communicated may not be capable of being recalled from all recipients or recordings.

Access, correction and deletion requests

The Kalang Radio App does not currently require users to create a personal account. You may nevertheless ask KAL to:

• Confirm whether we hold information about you.
• Correct inaccurate information.
• Delete information you submitted.
• Withdraw an audio submission that has not yet been broadcast.
• Stop using your contact details for a particular engagement purpose.
• Explain how your information was used.

Email helpdesk@fm100.com.pg with the subject “Kalang Radio App Privacy Request.” Include enough information for us to identify the relevant submission. We may request reasonable verification before disclosing, correcting or deleting information.

We may retain limited information where required for legal compliance, fraud prevention, dispute resolution, security or legitimate record keeping.

Your notification and permission choices

You may:

• Disable notifications through Android settings.
• Change station-promotion preferences in the app where available.
• Revoke microphone permission.
• Disable exact-alarm or full-screen-alarm access.
• Delete locally stored alarm records.
• Uninstall the app.

Disabling an optional permission may prevent the related feature from operating, but it should not prevent ordinary radio listening where that permission is not required.

Security

We use reasonable administrative, organisational and technical safeguards designed to protect information against unauthorised access, alteration, loss, misuse or disclosure.

These safeguards include, where applicable:

• Encrypted HTTPS transmission.
• Access-controlled administration systems.
• Role-based administrative permissions.
• Restricted production access.
• Release logging controls that avoid exposing tokens, identifiers and complete notification links.
• Validation of notification links.
• Backup exclusions for installation-specific and sensitive state.
• Controlled notification and alarm-permission handling.

No electronic system is completely secure, but we review and improve safeguards as the app changes.

Children and young users

The Kalang Radio App is a general-audience radio and listener-engagement service. We do not knowingly seek to collect personal information from children without parent or guardian involvement where consent is required.

Parents or guardians who believe that a child has submitted personal information or an audio recording may contact helpdesk@fm100.com.pg. KAL will review the request and take appropriate action, including deletion where reasonably required.

Third-party websites and services

The app may open approved KAL-owned website pages. Websites and third-party services may have their own privacy practices.

This Privacy Policy applies to information handled through the Kalang Radio App and KAL’s associated systems.

Changes to this Privacy Policy

We may update this policy when app features, information practices, service providers, security arrangements, retention practices or legal and platform requirements change.

The updated policy will show a new “Last updated” date. Material changes may also be communicated through the app, website or another appropriate channel.

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